FAQ

 
  1. Reach out to our local Customer Support team directly by calling the contact number listed on our website, ensuring swift communication with a technician in your area.
  2. Receive an official confirmation SMS immediately after submitting a complaint to Customer Support. This message will contain detailed information about the assigned technician and their contact details for your convenience.
  3. Take advantage of our comprehensive home appliance services, covering installation, cleaning, repairs, and maintenance for a wide range of electronic devices.
  4. Rest assured with our limited warranty on all service and repair work provided by Customer Support, guaranteeing confidence in the quality of our assistance.
  5. In the unlikely event of a technician delay, be assured that we will promptly arrange for a visit to minimize any inconvenience.
  6. Experience peace of mind with our quality assurance promise, as our services are delivered by skilled technicians dedicated to providing the best possible support.
  7. Expect a technician to arrive within 2 hours of lodging a complaint. For repairs requiring spare parts replacement, we ensure a maximum turnaround time of 48 hours.
  8. Own an older appliance? No problem. Customer Support maintains a stock of spare parts and is committed to assisting with repairs, irrespective of the appliance's production status.
  9. Reschedule your service appointment effortlessly by notifying us at least an hour before the scheduled appointment time.
  10. Should you need to cancel a repair request, please be aware that a 5% cancellation fee applies, with exceptions made at the discretion of Customer Support.
  11. If you're ever dissatisfied with our service, rest assured that Customer Support will thoroughly investigate the issue and take necessary steps to rectify it, providing appropriate assistance.
  12. For personalized assistance, schedule an on-site inspection with one of our executives who will provide a quotation. Upon approval, we'll commence the job with a 50% advance payment.